Warranty Policy

Warranty support is provided by AUTOOL (ShenZhen AUTOOL Technology Co., Ltd.) for eligible products purchased from AUTOOL’s Amazon stores, the AUTOOL official store and other verified sales channels. Amazon buyers can claim warranty directly here with their Amazon order ID. Product-specific warranty terms shown in a manual, package insert or written communication may apply to that product.

Standard warranty periods

• Main units: 3-year limited warranty from the date of receipt against defects in materials or workmanship under normal intended use.
• Standard accessories: bundled accessories are covered by a 1-year limited warranty from the date of receipt.
• Product-specific terms: if a manual, package insert or written quotation states a different period or scope, that term applies to that product.

What the warranty covers

Defects in materials, assembly or workmanship that occur during normal intended use within the warranty period. Coverage may include hardware failure, abnormal operation or defective included parts after AUTOOL reviews the issue, evidence, troubleshooting history and, if necessary, inspection results.

What is not covered

• Misuse, abuse, negligence or use outside product instructions.
• Unauthorized repair, modification, disassembly or tampering.
• Damage caused by incorrect installation, incorrect voltage, liquid, extreme temperature, excessive pressure, unsuitable chemicals or external equipment.
• Normal wear, consumable parts, cosmetic wear, or accessories outside the accessory warranty period.
• Missing, removed, damaged or altered serial numbers where serial identification is required.
• Damage caused during return shipping because of improper packaging by the sender.

How to make a warranty claim

Open a technical support ticket or email support@autoolonline.com with your order number, product model, serial number if available, a description of the issue, photos or videos, and the troubleshooting steps already tried. AUTOOL may ask for additional details, test results or a return inspection before confirming the solution.

Possible warranty solutions

After review, AUTOOL may provide troubleshooting guidance, replacement parts, repair support, a replacement product or another reasonable solution based on the issue and applicable law.

Shipping and inspection

Please do not send any item back without written instructions from AUTOOL support. The instructions state whether a return inspection is required and how the return is handled. If inspection shows the issue is outside warranty scope, any repair or replacement-part costs are disclosed before you accept the next step.

Proof of purchase

Warranty review requires a verifiable purchase record such as an Amazon order ID, order confirmation or invoice showing the product, seller and purchase date. Registering your product keeps this information on file.

Statutory rights

This commercial warranty does not limit mandatory legal rights you may have under applicable consumer protection law.