Support Center

After-sales service for AUTOOL products bought on Amazon and other stores

Bought on Amazon? Have your Amazon order ID ready (e.g. 113-1234567-1234567).

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Product Support

Frequently Asked Questions

I bought my AUTOOL product on Amazon. Can I get support here?

Yes. This is the official AUTOOL after-sales center for Amazon customers. Submit a service request with your Amazon order ID for troubleshooting, warranty repair, replacement or missing parts.

Where do I find my Amazon order ID?

In Amazon go to Returns & Orders (Your Orders) and open the order details. The order ID has the format 123-1234567-1234567.

Should I return through Amazon or contact AUTOOL?

For a refund within Amazon’s return window, start the return in Amazon’s Online Returns Center. For setup help, troubleshooting, missing or damaged parts, replacement parts and warranty repair, contact AUTOOL here — we can often solve the problem without a return.

Does the AUTOOL warranty cover Amazon purchases?

Yes. Products bought from AUTOOL’s Amazon stores are covered by the AUTOOL warranty: 3 years for main units and 1 year for standard accessories. Keep your Amazon order ID as proof of purchase. See the Warranty Policy.

How long is the AUTOOL warranty?

Main units have a 3-year limited warranty and standard accessories a 1-year limited warranty, both from the date of receipt, unless a product-specific term applies. See the Warranty Policy.

What does the warranty cover?

Defects in materials, assembly or workmanship under normal intended use within the warranty period. Misuse, unauthorized repair, wrong voltage, liquid damage, normal wear and consumables are not covered.

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