Frequently Asked Questions

Yes. This is the official AUTOOL after-sales center for Amazon customers. Submit a service request with your Amazon order ID for troubleshooting, warranty repair, replacement or missing parts.

In Amazon go to Returns & Orders (Your Orders) and open the order details. The order ID has the format 123-1234567-1234567.

For a refund within Amazon’s return window, start the return in Amazon’s Online Returns Center. For setup help, troubleshooting, missing or damaged parts, replacement parts and warranty repair, contact AUTOOL here — we can often solve the problem without a return.

Yes. Products bought from AUTOOL’s Amazon stores are covered by the AUTOOL warranty: 3 years for main units and 1 year for standard accessories. Keep your Amazon order ID as proof of purchase. See the Warranty Policy.

Main units have a 3-year limited warranty and standard accessories a 1-year limited warranty, both from the date of receipt, unless a product-specific term applies. See the Warranty Policy.

Defects in materials, assembly or workmanship under normal intended use within the warranty period. Misuse, unauthorized repair, wrong voltage, liquid damage, normal wear and consumables are not covered.

Registration is recommended. It keeps your model, serial number and purchase date on file so warranty claims are handled faster. You still need a proof of purchase. Register your product.

Open a technical support ticket with your order number, product model, serial number, a description of the issue, photos or videos, and the troubleshooting steps already tried.

No. Please contact AUTOOL support and wait for written instructions before sending any product back. Return destinations vary by product and region.

Amazon orders follow Amazon’s return policy and are started in your Amazon account. For orders from the AUTOOL official store, return requests must be submitted within 90 calendar days from the date of delivery.

Returned items need to be complete and safely packed, including the product, accessories, manuals, packaging and included parts where applicable.

For approved non-defective returns the customer pays return shipping. For defective, wrong, damaged or materially not-as-described items, AUTOOL reviews the case and provides a reasonable solution.

Open a support ticket, email support@autoolonline.com or message us on WhatsApp at +86 189 2647 7404. Service hours: Monday–Friday, 09:00–18:00 CST (UTC+8). Typical reply: 24–48 business hours.

The product model, serial number, a clear description of the issue, any error code, photos or a short video, and the troubleshooting steps you already tried.

No single tool suits every vehicle or system. Check the product details, compatibility notes and operating requirements, or contact us with your vehicle and use case before purchase.

All available PDF manuals are in the manual library. Each product page also lists the manual and software for that model.

Match the exact model, hardware generation and region, read the release notes, keep power stable and do not interrupt the update. If unsure, contact support before installing.

Compare the SHA-256 checksum shown on the software page with the checksum of your file. A match proves the download is complete; it does not confirm compatibility.

Use the file request form with your model and serial number and we will email the correct file.

You receive a ticket number on screen and by email. A support engineer reviews the details, may ask for more photos or tests, and confirms the solution: troubleshooting, replacement parts, repair or replacement.

Open Service Progress and enter your ticket number (for example AT-123) and the email used in the request.

Yes. Request a live video demo and a product specialist will walk you through the workflow.