Privacy Policy

This policy explains how AUTOOL (ShenZhen AUTOOL Technology Co., Ltd.) handles information on this support and product demonstration website.

Information we collect

We only collect what you submit in our forms: name, email, phone or WhatsApp number, country, company, product model, serial number, purchase details, your message and any files you attach (photos, videos, invoices).

How we use it

• To answer your questions and provide technical support.
• To review warranty registrations and claims.
• To arrange product demonstrations and respond to business inquiries.
• To send requested manuals or software files.

We do not sell your information and do not use it for advertising.

Storage and retention

Form submissions are stored in this website’s database and forwarded to the AUTOOL support team by email. We keep them as long as needed to handle your request and for warranty records, then delete them.

Cookies and third parties

This site uses only the cookies WordPress needs to work. Fonts may be loaded from Google Fonts. Videos are served from this site. Links to YouTube or WhatsApp open those services under their own privacy policies.

Your rights

You can ask us to access, correct or delete your information by emailing support@autoolonline.com.